FAQ

FAQ Categories

WHAT IF I NEED TO CANCEL MY SUBSCRIPTION?

To cancel your subscription, log into your account and click the Suspend My Subscription button. Alternatively, you can email our customer service team at info@smoothiesgo.com with the subject line “CANCELLATION” at any time before our weekly cut-off of Saturday at 6 pm EST.


HOW ARE THE SMOOTHIES AND BOWLS DELIVERED?

Our smoothies are packaged in dry ice and delivered frozen in a really cool insulated box.

You’ll want to store them in your freezer as soon as you receive them.


HOW LONG CAN I KEEP SMOOTHIESGO KITS IN THE FREEZER?

We recommend you make and drink our smoothies within 6 months of the date they were delivered, but they can keep for even longer. That said, chances are good that you’ll finish them well before then!


WHAT HAPPENS IF I’M NOT HOME?

If ever you’re not home to receive your frozen smoothie and bowls order, the delivery provider will leave the box outside your front door or as per your delivery instructions. Be sure to place your smoothies in the freezer as soon as you do get home. You’ll also receive an email notifying you when your smoothies were delivered.


HOW DO I MAKE A SMOOTHIESGO SMOOTHIE OR OAT BOWL?

SMOOTHIES

It couldn’t be easier:

1. Pour the contents of your SmoothiesGo pouch into a blender.

2. Add about 1 cup of any liquid you like.

3. Blend for about 60 seconds, until it’s smooth or at the texture you enjoy most.

4. Enjoy!

Each blend makes about 500mL (16oz.) which is the perfect amount to share. (Or you can drink it all – that’s what we do!)

 

OAT BOWLS

1. Pour the contents of your SmoothiesGo pouch into a saucepan or microwave-safe bowl.

2. Add about 1 cup of water, milk, or the liquid of your choice, and stir well to combine. 

3. Heat on stove for about 8 minutes over medium heat, stirring periodically, or microwave at medium power for about 4 minutes, stirring halfway through.

4. Add milk and/or garnish as desired. Enjoy!


TRACK MY ORDER

When we have filled your order, you'll receive a shipping confirmation email,
which includes the order number, a summary of the items included, the name
of the transport company, the delivery address, and a tracking number.
Just click on the transport company's link in the shipping confirmation to track your order.


WHAT TYPE OF BLENDER DO I NEED?


Our ingredients are chopped finely enough so that most personal blenders will be able to
blend all ingredients to make the perfect smoothie. Our smoothies blend particularly well
with 1 cup of liquid in Nutri-Ninja, NutriBullet, Vitamix, or Blendtec blenders. If you find your
blender makes your smoothies a little chunkier than you’d like, just try letting your
SmoothiesGo pack thaw for 5-10 minutes before blending.


HOW ABOUT THE PACKAGING? CAN I SEND IT BACK OR RECYCLE IT?


Although we don’t have a program to collect our shipping boxes yet, all of our packaging is 100% recyclable! The boxes can be put out with your paper recycling, and the inside liners
and ice packs are 100% recyclable, too.

We’re continuously working on improving our environmental impact. If you have any ideas about ways to recycle our packaging, please let us know so we can share them with our customers!


CAN I SKIP A WEEK?

Going on vacation or on a business trip? Don’t want a delivery one week? You can skip it without any trouble: just log into your account and opt out of any shipment with our handy calendar tool! Just remember to make your changes before the weekly cut-off of Saturda at 6pm EST.

HOW MUCH DOES DELIVERY COST?

For pickup Marché orders, delivery is free.

For 12 smoothies, oat bowls, or cubes, shipped weekly, every 2 weeks, or monthly, as a subscription, delivery is free.

For 8 or more smoothies, oat bowls, or cubes as a one-time order, delivery is 5$

For Marché orders, delivery is 5$.



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